Personal information
We collect personal information when you register to request information about our services, book one or more services, schedule an event or otherwise voluntarily provide such information. We use cookies and other technologies to enhance your online experience by eliminating the need to register multiple times for registration-required content. In the interest of providing our visitors and customers with a secure online experience, our servers automatically record information when you visit our website, including the URL, IP address, browser type and language, and the date and time of your request.
User Experience
We may use personal information to provide the services you’ve requested, including communicating with you about technical issues, new products and services, and other information of interest to you. Our registration forms always enable you to “opt-out” from receiving e-mail from us unless specifically requested. We may also use personal information for auditing, research and analysis to operate and improve our Soho’s services and delivery technologies. We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. We process all personal information on our servers in Australia.
Your Choices
We offer you choices when we ask for personal information, whenever reasonably possible. You may decline to provide personal information to us in our registration forms and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.
Total Confidentiality
All of all clients records are considered confidential. Strategies, documents, graphic concepts, proposals and related materials are not considered public information. Design work for completed projects may be displayed only as examples of work either on our web site or in printed form.
Our Customers
Our subscription-based service sometimes includes hosting customers’ web sites that were built using the Soho’s profile management platform or other content management systems. Soho’s is not responsible for posting and/or enforcing our customers’ privacy policies. Our terms and conditions explicitly define our relationship, responsibilities, and liabilities with respect to privacy and security. While we are in no way responsible or liable for the collection and use of personal information by our customers from their websites or during application of our inbound marketing services, we will make every reasonable effort to ensure that our customer’s post and enforce their privacy policies.
Privacy Protection Act
Because we value your privacy we have taken the necessary precautions to be in compliance with the Australian Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
Child Compliance Act
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Media Files
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site.
Comments, Reviews & Ratings
When visitors leave comments, reviews and ratings on the site, we collect the data shown in the form fields, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment. Visitor comments may also be checked through an automated spam detection service.
Tracking Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.
Embedded content
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information Retention
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Data Rights
If you have an account on this site or have left comments, you can request to receive an exported file of the personal information we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you have additional questions, please contact us via email.
Privacy Matters
c/o Soho’s
10 Newell Place
Sydney 2086 Australia
Last updated: March 22, 2020